About the Resource Network

Our Journey

In March 2015, a Community Hubs Framework Advisory Group comprised of experts from various sectors spent 90 days immersed in the local ‘lived’ experience of community organizations and service providers.

Research was conducted and engagements were held with provincial stakeholders. Input was received through an online survey, written submissions, emails and letters. The Advisory Group heard from 350 organizations and participated in over 70 meetings with internal and external stakeholders, including sector organizations, local service providers and many provincial ministries. Over 400 responses were received through the online survey.

In August 2015 the Advisory Group presented a Framework and Action Plan to the Ontario government that included 27 recommendations on how to support community hub development and integrated service delivery. The government committed to implementing all of the recommendations.

While progress has been made, ongoing work to remove barriers and provide the tools and information needed will continue to build capacity and address evolving community needs in an efficient and integrated way.

Strategic Framework and Action Plan

Community Hubs in Ontario: A Strategic Framework and Action Plan, centred on the question: What can/should the Province do to make community hub development and integrated service delivery easier and more tailored to community needs? Based on the feedback from the community, the Action Plan included 27 recommendations. The government committed to implementing all of the recommendations.

Many communities and organizations expressed the need to build local capacity by having a centralized source for information, including: developing partnerships, operating sustainable hubs, establishing organizational efficiency, measuring outcomes, skills training and professional development, and data and tools to inform community planning.

Launched in May 2017, CommunityHubsOntario.ca supports information sharing across sectors and builds local capacity. There are many examples of successful integrated service delivery and community hubs in Ontario, some of which have been in operation for decades. Many experienced groups and individuals share their lessons learned and support other communities seeking to launch similar initiatives.

CommunityHubsOntario.ca is your source for community hub-related information where you will find information on:

  • Resources such as case studies and templates that support integrated planning
  • Data and tools used for community development processes
  • best practices and troubleshooting methods
  • tips on strengthening partnerships and coordinating efforts

What is a community hub?

A community hub is a space in which multiple services – such as health, social, cultural, recreational, etc. – are located together, creating an efficient one-stop shop for people in the community to access the resources they need. The integration of community services can prevent the occurrence of gaps and duplications in service delivery and ensures that services are delivered in an efficient manner.

Whether located in a high-density urban neighbourhood, a rural community, or even online, each hub is as unique as the community it serves.

Community hubs typically feature:

  • Co-location, clustering and integrating a range of community facilities, health and social services under one roof
  • Services or amenities that respond to and are shaped by the unique circumstances, needs and assets of the surrounding community
  • A service delivery model that is financially and operationally sustainable

Key Dates

October 2018

Two-year progress update on Community Hubs in Ontario: A Strategic Framework and Action Plan released

May 2017

CommunityHubsOntario.ca launched

2017 Ontario Community Hubs Summit held

August 2016

One-year progress update on Community Hubs in Ontario: A Strategic Framework and Action Plan released

Spring 2016

2016 Ontario Budget – announces funding to develop and maintain a Resource Network to support local capacity.

August 2015

Community Hubs in Ontario: A Strategic Framework and Action Plan released including 27 recommendations to enable community hub development in Ontario.

Government accepts, and begins working with partners to implement all recommendations.

April 2015

Consultations and input received from over 350 Ontario organisations and 400 responses to the online survey

March, 2015

Community Hubs Framework Advisory Group is formed


More about Community Hubs on the Ontario.ca Newsroom