HomeAccueil / Glossary of Terms

Glossary of Terms

February 8, 2018 • 23 min read

A list of common terms and their definitions that relate to community hubs.

to act or speak on behalf of another person or group.
Anchor Tenant:
most often the agency or organization that occupies the largest square footage in the hub, or serves as the primary draw to the property. In commercial settings, it could be a large department store at the end of a shopping mall.
To methodically evaluate or estimate the value of a property or a business.
Asset mapping:
Asset mapping is used in community development as a way of uncovering the strengths, resources, weaknesses and gaps within a community in order to determine what type of services are needed.
Best practice
Best practices are based upon methods of doing things within a specific profession or trade which consistently produce superior results.
Board of Directors
An appointed or elected governing body of an organization
Develop according to a systematic plan.
Business plan
A business plan is a formal document outlining an organization’s goals accompanied by an explanation of how it expects to achieve them.
A set of rules adopted by an organization for the purpose of regulating internal affairs, organization and structure.
Refers to the process of developing and strengthening the skills, instincts, abilities, processes and resources that organizations and communities need to survive, adapt, and thrive.
Capital budget template
A capital budget template is a form designed to express the “capital budget” which includes major expenditures for equipment as opposed to operating and daily expenses of the organization.
Capital Expenses
referred to here as expenses incurred in order to start up a hub. This would refer to money spent to establish oneself.
Case study
A case study is a report that tells the story of a particular organisation or a project. Case studies are often used to illustrate specific lessons learned which can be best understood through gaining insight into the experience of an organization’s challenges and achievements.
Identifying the intersections of common goals, and working with other individuals or organizations to achieve these goals.
Collaboration Continuum
Competition, Co-existence, Communication, Cooperation, Coordination, Collaboration & Integration
Collective Impact
Collective Impact is a framework to tackle deeply entrenched and complex social problems. It is an innovative and structured approach to making collaboration work across government, business, philanthropy, non-profit organisations and citizens to achieve significant and lasting social change.

  1. Developing a Common Agenda
  2. Developing Shared Measurement
  3. Mutually Reinforcing Activities
  4. Continuous Communication
Locating more than one organization, agency or service in a shared space environment. The shared space environment may also be used on a regular or occasional basis by different agencies or partners who deliver programming, rather than renting space at the shared space location.
Communications and Marketing
Communications and marketing refers to the dissemination of information usually about a specific campaign for an organization through various channels such as print, radio, television and social media.
People living in a common geographic area or people with shared interests or characteristics.
Community Assets
Skills and resources possessed by members of the community that can be pooled for the benefit of all.
Community Development
A broad term used to refer to the process of building community; a process to develop and enhance a community in terms of any and all realms including social, physical, environmental, cultural, political and economic.
Community Engagement
Involves reaching out to a specific population whether it is in a geographical area, or a specific interest or ethnic group, often to identify the issues that matter most to the group and their well-being.Community Engagement can involve informing citizens about your initiative, inviting their input, collaborating with them to generate solutions, and partnering with the community from the beginning to tackle community issues.
Community Kitchen
A communal area where groups of people can come together and forge connections over the sharing of cooking and eating.
Community Needs Assessment
A series of steps and analysis to determine what the community would like to see in their area.
Community Outreach
a process that involves going out into the community to develop relationships and better understand the needs and issues of local people.
Community (Service) Hub
A community hub, whether located in a physical building or virtual, makes it easier for community residents to access the health, social services and information they need by bringing everything together in one spot. Whether located in a high-density urban neighbourhood or an isolated rural community, each hub is as unique as the community it serves and is defined by local needs, services and resources.
Community Skills Inventory
Assessing the skills of the people in your community. Finding people with specific skills and expertise to utilize these skills in the hub.
Meeting with someone who is an expert in their field to gain specific knowledge about a problem that needs to be addressed. Consultation may also involve holding what are called “public consultations” that are designed to gather input and provide an opportunity to dialogue with members of the local community about the proposed plans for a project or programming at a shared space centre.
Cost Recovery
The resources coming in to a hub match the costs going out.
Sharing of space among freelancers and independent workers
A set of values of qualitative or quantitative variables.
Data sharing agreement
A data sharing agreement is a contract that outlines what data will be shared between two parties and how it will be used.
Diversified Funding
Ensuring that your source of funding is coming from different places. This is an effective strategy to sustain an organization and not relying on only one source of funding.
Evaluation is a process that involves reflecting on the work of an organization and assessing whether the work and projects underway are meeting the goals, vision and values of the organization. An evaluation process can adopt a number of different methodologies. The goal is to learn about the successes and failures of the work of the organization while also seeking ways to address the shortcomings.
Body of knowledge, information or facts used to prove something.
Expression of interest
An expression of intent is an informal letter expressing interest in purchasing a property or a business. Has also been used as a tool to determine interest from potential partners to locate in a hub.
Feasibility study
A feasibility study is undertaken to evaluate the business merits, legal or environmental implications and financial forecast of a business undertaking. It can be used to decide whether or not to move forward with plans to develop a community hub. A feasibility study can assist an organization in making an informed decision about the pros and cons of the initiative based on knowledge gathered during the study. It may also be used to attract initial grants or investment in the project.
Involves the management of money, assets, liabilities, credit and investments
Food hub
Responds to the producers and needs specific to its region. All food hubs strive to promote production growth, support farmers, make local food accessible to local communities. They re-establish farm-to-city linkages, shorten the distance that our food travels, and improve community access to fresh healthy food. Some food hubs have also integrated other services, such as the renting of commercial kitchen space to community members.
Focus Groups
This is a form of qualitative research wherein different people are brought together and asked for their opinions on the subject at hand whether it is a product or a concept.
Funding is providing financial resources for a project or an initiative usually from an organization or government.
Refers to something that begins at the source, or at the local level. Grass roots initiatives are from the ground up, rather than from the top down.
Creation and oversight of policies, processes and decision making structures within an organization
There are three levels of government in Canada: federal, provincial and municipal (township or county in some jurisdictions) which are all responsible for governing different areas of our lives such as health, education, physical infrastructure and transportation.
Grants are non-repayable sums of money usually administered by a government body or agency.
Health Hub
Health Hub: Locations offering usually more than one type of service community health service in one location. Health services can include primary care, mental health and addictions, hospital outpatient or non-acute services.
Heritage (planning)
Heritage planning is concerned with the preservation of properties, buildings and districts to ensure that sites with historical significance are preserved.
A dwelling or building used to provide accommodation for people.
Provide strategic, administrative and/or financial support to small projects and organizations
Indicators are statistics used to measure current conditions as well as to forecast trends.

A community health indicator is a single measure that is reported on regularly and that provides relevant and actionable information about population health and/or health system performance and characteristics. An indicator can provide comparable information, as well as track progress and performance over time.

To establish a more complete picture of the health and wellbeing of a community, often sets of indicators are chosen to be reviewed together (for example the Canadian Index of Wellbeing).

Integrated Community Sustainability Plan (ICSP)
Reflected and integrated social, cultural, environmental and economic sustainability [the “four pillars”] objectives in community planning;

ICS planning utilizes inter-departmental cooperation and public participation as key aspects in achieving this goal.

Integrated Planning
A concept that promotes the development of mechanisms to enhance local integrated planning of municipal and regional land use, infrastructure and social planning.
Integrated Service Delivery
Synonyms include – care coordination, service collaboration, multi-disciplinary teams, integrated services, wrap around care.
Land use planning
Land use planning is focused on the planning of physical infrastructure and land resources.
Lead agency
A lead agency or organization takes on the responsibility of organizing the multiple partners of the hub. The lead agency may own the building where the hub is being built and collect rent from all the other agencies and partners using the space.
The ability of an individual or organization to guide individuals or organizations. There are a wide variety of leadership styles and schools of thought describing different forms of leadership.
Recognized by law or relating to the law.
Local champion
A local champion is an individual or organization that provides enormous support for a project such as the building of a hub, with strong leadership skills or financial support (or both). A local champion stands out as the main supporter of a project working tirelessly to make sure the goals of a project are reached.
Logic Model
A framework for understanding the logic or connections between resources put into a program (inputs), the activities (outputs), and community change (outcomes) that result from those resources.
Tools that are used to store or transmit (digital or broadcast) messages. Media is often used to describe a campaign broadcast over electronic media as well as print which tell a story or news about a new initiative.
Memorandum of Understanding
An MOU is an agreement between two organizations or parties which outlines the rules and responsibilities of the partnership between the organizations.
The act of sharing knowledge with another, on an individual basis.
Mission Drift
Inconsistency to one’s values. This occurs when external or internal events cause the organization to deviate from its purpose and core values.
Mission Statement
lays out who an organization is and what they do. The Mission Statement usually remains constant over time
More than one type of service. Community hubs offering community service usually offer more than one type of service in one location.
An urban division of government which has its own powers and responsibilities distinct from the provincial and federal governments.
Needs assessment
A needs assessment is a study that is conducted systematically to determine the differences and gaps between the current situation and the way things ought to be or the way an organization strives for such conditions to be. The gaps identified in the study will most likely influence the direction of future programming or projects of an organization.
Refers to the small area bound by both place and people with the important characteristic that they have a tendency towards change. In human service work, often he terms neighbourhood and community are used interchangeably.
Network mapping
A method of evaluating the connections and relationships within a group or an organization in order to make visible the group’s internal strengths and connections. Asset mapping takes place before network mapping is undertaken.
An organization which does not aim to accumulate profit, but rather directs surplus funds back into its own projects. A non-profit status allows for tax related benefits, as well as funding opportunities.
Open Dialogue
Best practices for engaging a number of stakeholders in intensive conversations.
Usually a person or an organization controlling how a machine or a process runs.
Operating budget template
An operating budget template is a form which helps outline an organization’s expected costs and expenses over the course of a year. It does not include major capital type expenses.
Participatory Action Research (PAR)
A collective, self-reflective research method that seeks the participation of the community in identifying concerns, generating knowledge and addressing the issues collaboratively.
An association of two or more organizations. They might agree to associate or work together or share the costs of an initiative as part of a financial contract.
Partnership agreement or framework
A partnership agreement is a contract or formalized agreement between two parties outlining the roles and responsibilities of each partner. Such an agreement is often used between partners sharing a co-located space such as a hub.
Place-Based Approach
An approach drawing upon local knowledge and accessing local talent individually or within community organizations.
A policy outlines a set of procedures and directions from a business, political party or government body relating to a specific set of conditions or circumstances.
Presentation is the process of presenting information to an audience, often using visual tools such as slides posters or a PowerPoint.
Project management
Project management is the process of planning, directing and executing the realization of goals to complete a specific project.
Property management
Property management is the management or a care of property or a piece of real estate.
Qualitative Evaluation
An assessment process measuring the quality of something; a qualitative evaluation will look at the content, relevance and achievements. This evaluation measures how well you did something.
Quantitative Evaluation
An assessment process measuring the quantity of something (participants, programs, cost, etc.). This evaluation process measures how much you did of something.
Real estate
Real estate is a property which includes the land and dwellings and natural resources associated with it. It also describes the business of buying and selling properties in the open market.
Rental agreement
A rental agreement is a legal contract outlines the terms of rent between a property and a tenant. It is usually more informal and shorter than a lease, which outlines the terms of a rental for a longer period of time.
Research is the process of gathering information and facts to support the gaps and questions which remain unanswered.
Risk Management
Being aware of potential incidents/accidents that can occur within an organization; having a plan to implement in order to combat potential incidents that could happen.
Shared Administrative Platform
Provides common governance and administration for multiple smaller organizations
School as Hub
Sees public schools as a focus point and hub to bring together community partners to address not only academic needs, but also social, emotional, and health needs of students and their families — before, during and after school.
Social enterprise
A businesses owned by nonprofit organizations, that are directly involved in the production and/or selling of goods and services for the blended purpose of generating income and achieving social, cultural, and/or environmental aims. Social enterprises are one more tool for non-profits to use to meet their mission to contribute to healthy communities.
Social Inclusion
A series of positive actions based on achieving and supporting others to achieve – a mandate of inclusivity; combating social exclusion or the disenfranchisement of certain people in society.
Social purpose real estate
Social purpose real estate includes properties and facilities owned and run by mission-based organizations that prioritize community benefit over financial benefits. A community-based social enterprise providing sustainable and professional work space for human-service non-profit agencies.
Social Innovation Hub
In the context of changing the system dynamics that created the problem in the first place, a social innovation is any initiative (product, process, program, project, policy or platform) that challenges and, over time, contributes to changing the defining routines, resource and authority flows or beliefs of the broader social system in which it is introduced.
Social Innovation Lab
Intense focused meetings of diverse groups of people who are searching for break-through solutions to serious problems. Almost all lab processes strive to make space for new, creative collaborations and to stimulate new ideas for change.Change Labs tend to emphasize building collaboration and shared understanding between participants in the lab as the basis for shared action(s).

Design Labs tend to place emphasis on the quality of the ideas or solutions being generated, with a focus on incorporating different perspectives in the development of a specific new product, object or service.

Space design
The process of mapping out how a physical space will be set up within a defined physical environment.
Someone with a vested interest in a project.
Strategic Plan
A process of making decisions, determining the direction of the organization and assessing what steps need to be taken to pursue this goal.
To support or hold up. Can be applied to supporting the costs and expenses of operating a facility such as a hub.
A term borrowed from ecology. Sustainability refers to the ability of organizations or projects such as a shared space facility like a community hub to thrive financially given its funding resources over a long period of time.
Sustainability Plan
A structured plan or set of goals for sustaining an organization and keeping it running.
A standardized form used to conduct business or transact services. A template for a lease agreement could provide standardized information which other lease agreements could be based upon.
Terms of reference
The specific terms of a shared project such as a government contract which outlines the common goals and tasks between a group of people or organizations.
A toolkit is often used to describe a collection of resources drawn from a specialized field. The toolkit will assist people in learning the tools of a specific field or trade.
Electronic moving, visual medium which can be digital or analog.
The term vision is often used by non-profits to describe vision statements which can include the organization’s overall philosophy. Visions statements might include the organization’s principles, goals, ethics and mission.
Share this article! Select your platform:Partagez cet article:

Related Content

Articles Liés

See what makes Community Hubs such an important and compelling idea, and how they can contribute to building healthy sustainable ...
{:ca}National Community Hubs Program: Delivery and Outcomes Report{:}{:fr}Programme national des carrefours communautaires : rapport des résultats et de livraison{:}
The national community hubs program is resourced through one of Australia’s biggest partnerships between the philanthropic sector and federal, state ...
{:ca}Wychwood Barns Feasibility Study{:}{:fr}Étude de faisabilité sur les hangars de l’avenue Wychwood{:}
This book is a manual for those planning or operating a shared space. It reveals the accumulated knowledge of six ...
Shelldale Hub exterior
The Shelldale Centre has strong roots in the Onward Willow community in Guelph, Ontario.  It was originally developed by local ...

Join the conversation Rejoindre la conversation

Notify of